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FAQ

WHAT ARE TWITCH DROPS?

Twitch Drops are exclusive rewards for players who watch eligible MARVEL SNAP streams on Twitch. To learn more about active MARVEL SNAP Twitch Drops campaigns, visit:

https://www.twitch.tv/directory/category/marvel-snap

WHICH STREAMS DO I NEED TO WATCH TO GET DROPS?

During the event period, watch streams in the MARVEL SNAP category on Twitch to participate. You can view current campaign details and rewards here:

https://www.twitch.tv/drops/campaigns

HOW CAN I TELL IF A STREAM HAS DROPS ENABLED?

If Drops are enabled, a notification will appear in Twitch Chat indicating that the stream supports Drops.

WHERE CAN I CHECK MY PROGRESS TOWARDS DROPS?

You can check your progress at any time on the Twitch Drops Inventory page. If your progress is not updating, contact Twitch Support or visit the Twitch Viewer FAQ:

https://help.twitch.tv/s/article/mission-based-drops

TWITCH SAYS I’VE EARNED DROPS. WHERE CAN I CLAIM THEM?

Visit your Twitch Drops Inventory page and claim your rewards before they expire:

https://www.twitch.tv/drops/inventory

Each Twitch account can only claim each Drops reward once.

I CLAIMED MY DROPS ON TWITCH. HOW DO I RECEIVE THEM IN MARVEL SNAP?

Make sure your MARVEL SNAP account is linked to your Twitch account at https://twitch.marvelsnap.com. The drops should appear in your inbox after a few minutes. If they do not appear, or if you’re like us and do not like to wait, simply restart the game and check your in-game inbox to receive your rewards.

CAN I EARN DROPS FASTER OR GET MORE REWARDS BY WATCHING MULTIPLE STREAMS AT ONCE?

No. You can only make progress toward a Drop on one active stream at a time. Watching multiple streams simultaneously will not increase progress or grant additional rewards.

WHERE CAN I FIND MORE INFORMATION ABOUT MARVEL SNAP TWITCH DROPS?

For the latest updates, announcements, and event details, visit:

https://marvelsnap.com/news/

I WANT TO UNLINK MY TWITCH ACCOUNT AND LINK A DIFFERENT ONE. WHAT SHOULD I DO?

Please contact the MARVEL SNAP Support Team for assistance with updating your linked Twitch account:

support@marvelsnap.mail.helpshift.com

WHAT SHOULD I DO IF I’M STILL HAVING ISSUES WITH TWITCH DROPS?

If you continue to experience issues, please contact MARVEL SNAP Support at:

support@marvelsnap.mail.helpshift.com